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In order to delete your account, we’ll need to verify the following:

• All payments and refunds are settled

• All gift card balances or credits have been used completely

• All orders have been delivered successfully
  

Make sure you save important order details (such as warranty information) before deleting your account. You can always contact us for help in the future, but we won’t have access to this information and will need you to provide it. Any previous communication with Customer Care will also be deleted.

Will my Zalando account also be deleted?

If you have a Zalando account, it will be closed too.

Deleting your account because you can’t reset your email address or have another issue?

Try visiting our Help & FAQ section first.